Shipping policy
At ROI‑EVENTS, we aim to make shipping information clear and easy to understand. Please review the information below before placing an order.
Shipping Destinations
ROI‑EVENTS currently ships orders within the United States.
Available shipping options may vary depending on the destination and product. Any available shipping method and charge will be displayed at checkout before payment is completed.
Order Processing Time
Orders are typically processed within 2–3 business days before shipment.
Processing time is the time required to prepare an order before it is handed to the shipping carrier. Business days do not include weekends or U.S. public holidays.
Estimated Delivery Time
Delivery time includes order processing time and carrier transit time.
The estimated delivery timeframe available for an order will be shown at checkout where applicable. Delivery times may vary because of the destination, product availability, carrier operations, weather, holidays or other circumstances outside our reasonable control.
Please note: Delivery dates are estimates unless specifically stated otherwise. We do not guarantee an exact delivery date.
Shipping Costs
Shipping charges, if applicable, are displayed during checkout before the purchase is completed.
We do not add undisclosed shipping or handling charges after an order has been placed.
Shipping Carriers
Orders may be delivered by third-party shipping carriers depending on the destination, product and fulfillment route. Carrier and tracking information will be provided after shipment when available.
Order Tracking
Tracking information is provided for shipped orders when available. Once an order has shipped, tracking details will be sent using the contact information provided with the order.
Please allow time for the carrier’s tracking system to register the shipment and display its first update.
Visit our Order Tracking Help page for additional assistance.
Shipping Address Accuracy
Please review the shipping address carefully before completing an order. Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, contact us as soon as possible. We will try to assist before shipment, but an address change cannot be guaranteed after an order has entered processing or has been handed to the carrier.
Delayed Shipments
Carrier delays may occasionally occur because of weather, high shipping volume, transportation disruptions, holidays or other circumstances outside our control.
If tracking has not updated for an extended period or you need assistance, contact our customer-support team.
Orders Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate and any delivery notice provided by the carrier.
If the package still cannot be located, contact us. We will review the available tracking information and help determine the appropriate next step.
Damaged, Defective or Incorrect Orders
If an item arrives damaged, defective or incorrect, contact us promptly with your order number and details of the issue. We may request clear photographs to help us review the problem.
Eligible issues will be handled according to our Refund & Returns Policy.
Contact Us
If you have questions about shipping, delivery, tracking or an existing order, contact ROI‑EVENTS:
Email: support@roi-events.com
Phone: +1 775-253-2300
Business hours: Monday–Friday, 9:00 AM–5:00 PM ET
Response goal: 1–2 business days
Business: ROI‑EVENTS
Address: 21 Dundee Road, Office A-3, Wheeling, Illinois 60090, United States
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Last updated: September 18, 2026