HOW CAN
WE HELP?

Select the product, choose the available color and size, set the quantity and add it to your cart. Review your cart, then proceed to checkout to enter your delivery and payment information.

The payment methods currently available to you are displayed at checkout. Complete payment only through the secure checkout on ROI‑EVENTS.

Contact us as soon as possible with your order number. We will try to help before the order enters processing or shipment, but changes and cancellations cannot be guaranteed once fulfillment has started.

Email support@roi-events.com immediately with your order number and the correct address. We will try to assist before shipment, but an address change cannot be guaranteed after processing or carrier handoff.

An order confirmation is normally sent to the contact information entered at checkout. Check your spam, junk or promotions folder if you do not see it, and contact us if you still need help.

ROI‑EVENTS currently ships orders within the United States.

Orders are typically processed within 2–3 business days before shipment. Business days exclude weekends and U.S. public holidays.

Any available delivery estimate will be shown at checkout. Delivery timing can vary because of destination, product availability, carrier operations, weather, holidays or other circumstances outside our reasonable control. Unless specifically stated otherwise, delivery dates are estimates rather than guarantees.

Any applicable shipping method and charge will be displayed at checkout before payment is completed. We do not add undisclosed shipping or handling charges after an order is placed.

After dispatch, tracking information is normally sent using the email address or phone number entered at checkout. Open the tracking link in that message to review the carrier’s latest update. Visit our Order Tracking page for detailed guidance.

Shipment information can be created before the carrier records its first physical scan. Please allow time for the tracking system to update. Contact us if the status remains unchanged for an unusual period.

Check entrances, mail areas, safe places, household members, neighbors or building staff, and review any delivery photo or notice from the carrier. If the parcel still cannot be located, contact the carrier and then ROI‑EVENTS with your order and tracking details.

You have 30 days from the delivery date to request an eligible return. Contact us within that period and wait for return instructions before sending the item.

The item must be unused, unworn and unwashed; in its original condition; free from damage, odors and signs of use; and returned with its original packaging, tags and labels where applicable.

Non-returnable items include clearly marked final-sale items, gift cards, personalized or custom-made products, used or washed items, items damaged after delivery, and items returned without required original packaging, tags or labels.

For change-of-mind returns, including choosing another size, color or style, the customer is responsible for return shipping. If an item is confirmed as damaged, defective or incorrect, ROI‑EVENTS will cover the applicable return shipping cost.

Contact us within 30 days of delivery. Include your order number, a clear description and photographs when possible. If the issue is confirmed, we will arrange an appropriate replacement or refund depending on availability and the circumstances.

After the return is received and inspected, we will notify you of the decision. If approved, the refund will be issued to the original payment method within 5–10 business days after receipt and inspection. Your bank or payment provider may require additional processing time.

You may request an exchange for an eligible item within the return window. Exchanges depend on product availability. If the requested replacement is unavailable, we may offer a refund instead.

No. ROI‑EVENTS carries different product categories, fits and sizing systems, so the same label may fit differently across items. Check the measurements, fit description and available options for the exact product you are considering.

Use a flexible tape over lightweight clothing and keep it level without pulling tightly. Depending on the garment, measure your chest or bust, natural waist, fullest hip, inseam and sleeve. See our Size Guide for complete instructions.

Prioritize chest, shoulder, sleeve and garment length. Consider the layers you plan to wear underneath and whether the jacket is described as fitted, regular or loose.

For tops and bras, prioritize bust or chest and waist. For shorts and trousers, focus on waist, hips and inseam. For rompers or jumpsuits, compare bust, waist and hips together.

Consider the product’s intended fit and your preferred amount of ease. Before ordering, contact us with the product name, the size you are considering and your relevant body measurements so we can review the available information with you.

Review the description and specifications on the product page. Available details may include fabric composition, fit, construction, color and size options. You can also visit our Materials Guide.

We aim to present products clearly, but color appearance can vary slightly because of lighting, photography and individual screen settings. Review all available product images before ordering.

Follow the care label supplied with the product and any item-specific guidance on its product page. Care requirements vary by material and construction. Our Care Guide provides additional general guidance.

Contact support before ordering and include the full product name, the color or size you are considering and your specific question. This helps us review the correct item information.