OPEN YOUR SHIPPING CONFIRMATION
Find the shipping email or message sent after dispatch. Check spam, junk or promotions folders if it is not in your main inbox.
ROI–EVENTS / ORDER SUPPORT
FOLLOW
YOUR ORDER.
A clear guide to shipping confirmations, tracking updates and the next step when something does not look right.
START HERE
TRACKING STARTS AFTER DISPATCH.
After your order is dispatched, tracking information is normally sent to the email address or phone number entered at checkout. Use the tracking link in that message to view the latest carrier update.
An order confirmation shows that the order was received. A shipping confirmation indicates that dispatch information has been created or the parcel has entered the delivery process.
THREE STEPS
HOW TO TRACK YOUR ORDER.
Tracking availability depends on the order’s fulfillment stage and the updates supplied by the delivery carrier.
SELECT THE TRACKING LINK
Open the provided link to visit the order-status or carrier-tracking page. Tracking details may take time to appear after a label is created.
REVIEW THE LATEST CARRIER UPDATE
Check the most recent scan, location and delivery status. The carrier’s tracking page is the primary source for current transit events.
CAN’T FIND THE MESSAGE?
SEARCH YOUR INBOX.
Search for “ROI‑EVENTS,” “order confirmation,” “shipping confirmation,” or your order number. Confirm that you are checking the inbox connected to the contact details used at checkout.
Contact order supportSTATUS GUIDE
WHAT THE UPDATE MAY MEAN.
Wording differs by carrier. The explanations below are general and do not replace the status shown by the carrier handling your parcel.
ORDER CONFIRMED
Your order was received. This does not necessarily mean it has been dispatched.
LABEL CREATED
Shipping information has been generated. The first carrier scan may not appear immediately.
IN TRANSIT
The parcel is moving through the carrier’s network. Updates can pause between scanning locations.
OUT FOR DELIVERY
The carrier indicates that delivery is expected on its current route. Timing remains subject to the carrier.
DELIVERED
The carrier has recorded delivery. Check the delivery location, household members, reception area and any carrier notice.
EXCEPTION OR ATTEMPTED DELIVERY
The carrier may need more information or another delivery attempt. Follow the instructions displayed in the tracking update.
WHEN TO CONTACT US
SEND THE DETAILS WE NEED.
If the tracking link is missing, appears invalid, shows delivery you cannot locate, or has not updated for an unusual period, contact support so the order can be reviewed.
INCLUDE:
- Your order number
- The name and contact information used at checkout
- The tracking number, if available
- A short explanation of the issue
- A screenshot of the tracking status, when helpful
MARKED DELIVERED?
CHECK THE DELIVERY AREA FIRST.
- 01
Review the carrier’s delivery location, photograph or notice, when provided.
- 02
Check entrances, mail areas, reception desks, safe places and other locations around the address.
- 03
Ask household members, neighbors or building staff whether they accepted the parcel.
- 04
Confirm that the shipping address on your order confirmation is correct.
- 05
If the parcel is still not located, contact the carrier and then ROI‑EVENTS with your order details.
ORDER INFORMATION
USEFUL STORE POLICIES.
TRACKING QUESTIONS
GOOD TO KNOW.
Why does my order confirmation have no tracking number?+
Tracking is generally provided after dispatch information is created. An order confirmation alone does not mean the parcel has shipped.
Why does tracking show “label created” without movement?+
The shipment information may exist before the carrier records its first physical scan. Check again later and contact support if the status remains unusual.
Why has tracking stopped updating?+
Parcels may move between facilities without a public scan at every stage. Carrier disruptions, weekends, holidays or route changes may also affect updates.
Can ROI‑EVENTS change the delivery address after dispatch?+
Address changes may not be possible once an order has entered fulfillment or transit. Contact support promptly, but no change can be guaranteed.
Does a tracking estimate guarantee the delivery date?+
No. Carrier estimates can change and are not guaranteed by this help page. Review the live tracking information and the store’s shipping policy.
ORDER SUPPORT