Refund policy
We want you to feel confident when shopping with ROI‑EVENTS. If something is not right with your order, this policy explains the available return and refund options.
Return Request Window
You have 30 days from the date of delivery to request a return.
Please contact us within this period and wait for return instructions before sending an item.
Return Eligibility
To be eligible for a return, an item must be:
- Unused, unworn and unwashed.
- In its original condition.
- Free from damage, odors and signs of use.
- Returned with its original packaging, tags and labels where applicable.
Non-Returnable Items
The following items are not eligible for return or refund:
- Final-sale items clearly marked as final sale.
- Gift cards.
- Personalized or custom-made items.
- Items that have been used, worn or washed.
- Items damaged after delivery.
- Items returned without required original packaging, tags or labels.
Change-of-Mind Returns
If you change your mind or need a different size, color or style, you may request a return within the 30-day return window.
For a change-of-mind return, the customer is responsible for the return shipping cost.
Damaged or Defective Items
If an item arrives damaged or defective, contact us within 30 days of delivery. Include your order number, a description of the problem and clear photographs when possible.
If the issue is confirmed, ROI‑EVENTS will cover the applicable return shipping cost and may offer a replacement or refund depending on product availability and the circumstances.
Incorrect Items
If you receive the wrong product, size or color, contact us as soon as possible.
ROI‑EVENTS will cover the applicable return shipping cost and arrange an appropriate replacement or refund.
Orders Not Received
If an order has not arrived, tracking has stopped updating, or tracking shows delivery but you cannot locate the package, email support@roi-events.com and include your order number.
We will review the available tracking information and help determine the appropriate next step.
Restocking Fees
We do not charge restocking fees.
How to Request a Return
- Contact us at support@roi-events.com or call +1 775-253-2300 within 30 days of delivery.
- Provide your order number, the item you want to return and the reason for the return.
- For a damaged, defective or incorrect item, provide clear photographs when possible.
- Wait for return instructions before sending the item.
- Send the item according to the instructions provided by our support team.
Do not send an item back without first contacting us and receiving return instructions. The correct return destination may differ from our public business address.
Refunds
After we receive and inspect a returned item, we will notify you of the refund decision.
If approved, the refund will be issued to the original payment method within 5–10 business days after we receive and inspect the returned item.
Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
Unless otherwise required by applicable law or specifically stated by us, original shipping charges may not be refundable.
Exchanges
If you want to exchange an eligible item for another size, color or style, tell us when requesting the return.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.
Contact Us
Email: support@roi-events.com
Phone: +1 775-253-2300
Business hours: Monday–Friday, 9:00 AM–5:00 PM ET
Response goal: 1–2 business days
Business: ROI‑EVENTS
Address: 21 Dundee Road, Office A-3, Wheeling, Illinois 60090, United States
Do not send returns to this address unless the return instructions specifically direct you to do so.
Last updated: September 18, 2026