Contact information

ROI–EVENTS / CUSTOMER SUPPORT

CONTACT
INFORMATION

Support for product questions, orders, shipping, returns, refunds and general store information.

@
MONDAY–FRIDAY9:00 AM–5:00 PM ETEMAIL RESPONSE GOAL: 1–2 BUSINESS DAYS

ON THIS PAGE

How to reach usProduct informationOrder supportShipping supportReturns & refundsHelpful policies

We’re here to help with questions about ROI‑EVENTS products, orders, shipping, returns, refunds and general store information.

01

How to Reach Us

Business hours
Monday–Friday
9:00 AM–5:00 PM ET
Email response time
We aim to respond within 1–2 business days.
Business
ROI‑EVENTS
Business address
21 Dundee Road, Office A-3
Wheeling, Illinois 60090
United States

Do not send a return to this address unless return instructions specifically direct you to do so.

02

Product Information

Contact us if you need clarification about ROI‑EVENTS sportswear, activewear, jackets, outdoor clothing, T-shirts, pants, sweaters, sport sets, sleepwear, sizing, materials, colors or other available product details.

For the most accurate assistance, include the exact product name or product-page link and the specific detail you need clarified.

03

Order Support

If you are contacting us about an existing order, please include your order number and the email address used at checkout whenever possible.

04

Shipping Support

We can assist with tracking questions, delivery concerns, shipping-address issues or shipments that are taking longer than expected.

For complete shipping information, please review our Shipping Policy or visit Order Tracking Help.

05

Returns & Refunds

Contact us to request an eligible return, report a damaged or incorrect item, ask about an exchange or request help regarding a refund.

Please review our Refund & Returns Policy before returning an item. Do not send an item until you have contacted us and received return instructions.

06

Need Help?

For the quickest assistance, include your order number when your question relates to an existing purchase.

Email ROI‑EVENTS Support ↗Call ROI‑EVENTS ↗

HELPFUL POLICIES

Last updated: September 18, 2026

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