Dispute Resolution
At ROI-Events, we aim to provide a reliable shopping experience. While we work to ensure that every order is processed accurately, we understand that concerns may occasionally arise. This page outlines how disputes are handled in a fair and structured manner.
1. Contact Us First
If you have any concerns regarding your order — including missing items, damaged products, or discrepancies — please contact our support team using the official contact method available on our website.
We encourage customers to contact us directly before initiating a dispute through a payment provider. In most situations, issues can be resolved efficiently through direct communication.
2. Resolution Process
Step 1: Acknowledgment
Your request will be reviewed and acknowledged within a reasonable timeframe.
Step 2: Review
We will assess your order details, shipping confirmation, and any supporting information provided, such as photos of damaged items.
Step 3: Proposed Resolution
Where appropriate, a resolution may include:
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Replacement of the item
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Partial or full refund
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Store credit
All cases are assessed individually based on the circumstances.
3. Fairness & Policy Alignment
Disputes are handled in accordance with our Shipping Policy and Refund & Returns Policy.
If a product is confirmed to have arrived defective or damaged, an appropriate remedy will be offered.
Claims involving misuse, normal wear, or requests submitted outside of the eligible return conditions may not qualify for refund or replacement.
4. Escalation
If a resolution cannot be reached directly, customers retain the right to escalate the matter through their payment provider.
For customers in the UK or EU, alternative dispute resolution options may be available through applicable consumer mediation platforms.
5. Governing Law
All disputes are governed by the laws of the United Kingdom. By purchasing from ROI-Events, you agree to the dispute resolution terms outlined here.
Our Commitment
ROI-Events is committed to addressing concerns fairly and professionally. Our goal is to resolve issues in a clear and reasonable manner to maintain a positive customer experience.